Privacy policy

Last updated: October 26, 2026 · English translation provided for convenience. The French version prevails.

What we collect

For businesses: name, email, contact details and billing information (processed by Stripe). For their clients: name, email, phone, appointment history and, if the client chooses to provide it, their birthday (day and month only), solely to manage bookings.

Why

To provide the booking service, send confirmations and reminders, and bill the subscription. Promotional offers (open spots, birthday offer, loyalty) are only sent to people who have consented, and every email contains a one-click unsubscribe link (Canada's Anti-Spam Legislation).

Orée Receptionist (virtual assistant)

When a business uses the Orée Receptionist, the messages you write to her are processed automatically to answer you and manage your appointments. They may be analyzed by an artificial intelligence provider (Anthropic, in the United States), which does not use them to train its models. Conversations are kept for the business, which can read them and reply itself. On the phone, your voice is transcribed to text by a telephony provider (Twilio) so the assistant can answer you; calls are not recorded, only the transcript of the conversation is kept. You can ask to speak to a person at any time.

Where the data is

Our databases are hosted in Canada. Some subcontractors (email delivery, payments) may process data outside Québec; we assess their protection measures.

Your rights

You can request access to, correction or deletion of your personal information, and withdraw your consent. Businesses can export their data at any time.

Person in charge of the protection of personal information

The person in charge of the protection of personal information at Orée can be reached by email at oree.appli@gmail.com. We respond to requests within 30 days.